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RDP won’t connect? Quick fixes
If Remote Desktop cannot reach your server or your password is refused, go through these quick checks before you open a ticket.
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More how-tos
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RDP & serversFind your RDP login detailsFind your server’s IP address, user name and password in your account and in the welcome email, and copy them exactly.
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RDP & serversConnect to your Windows RDP from a Windows PCUse Remote Desktop Connection, built into Windows, to sign in to your server with its IP address and the Administrator account.
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RDP & serversConnect to your Windows RDP from a MacInstall Microsoft’s free Windows App (formerly Microsoft Remote Desktop) from the Mac App Store, add your server and connect.