Terms and Conditions

1. Agreement to Terms

These Terms and Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("Customer", "You", "Your") and GlobalHostia ("Company", "We", "Us", "Our") governing your access to and use of our web hosting services, dedicated servers, VPS hosting, domain registration, SSL certificates, and related web services (collectively, the "Services").

By creating an account, purchasing services, or accessing our platform, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and our Acceptable Use Policy. If you do not agree with any part of these Terms, you must not use our Services.

These Terms apply to all users globally, including but not limited to customers in the European Union, United Kingdom, MENA region (Middle East and North Africa), India, and all other jurisdictions where our Services are available.

2. Account Registration and Eligibility

2.1 Age and Legal Capacity

You must be at least 18 years old (or the age of majority in your jurisdiction) to create an account and use our Services. By registering, you represent and warrant that you have the legal capacity to enter into this binding agreement.

2.2 Account Information

You agree to provide accurate, current, and complete information during registration and to update such information as necessary to maintain its accuracy. False, misleading, or fraudulent information may result in immediate account suspension or termination.

2.3 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must:

• Use strong, unique passwords and enable two-factor authentication where available
• Not share your account credentials with any third party
• Immediately notify us of any unauthorized access or security breach
• Take reasonable precautions to prevent unauthorized access to your account

GlobalHostia is not liable for any loss or damage arising from your failure to maintain account security.

3. Services Description

3.1 Hosting Services

We provide various hosting solutions including shared hosting, VPS hosting, dedicated servers, and cloud hosting. Each service tier has specific resource allocations, features, and limitations as detailed in the respective service plans.

3.2 Domain Registration Services

Domain registration services are subject to the policies and requirements of ICANN (Internet Corporation for Assigned Names and Numbers) and the respective domain registry operators. By registering a domain through GlobalHostia, you agree to comply with all applicable domain registration agreements and policies.

3.3 SSL Certificates and Security Services

SSL certificate services are provided through authorized Certificate Authorities. The validity, warranties, and terms of SSL certificates are governed by the issuing Certificate Authority's agreements.

3.4 Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time with reasonable notice. We will make commercially reasonable efforts to notify you of significant changes that materially affect your use of the Services.

4. Acceptable Use Policy

Your use of our Services must comply with all applicable laws and regulations. You agree NOT to use our Services for:

4.1 Prohibited Activities

• Illegal Content: Hosting, distributing, or linking to content that violates laws in any jurisdiction
• Malicious Software: Distributing viruses, malware, ransomware, or other harmful code
• Spam and Unsolicited Communications: Sending bulk email, SMS, or other mass communications without consent
• Phishing and Fraud: Impersonating others, fraudulent schemes, or deceptive practices
• Copyright Infringement: Hosting or distributing copyrighted material without authorization
• Adult Content: Pornography, sexually explicit material (except in designated services where permitted)
• Hate Speech: Content promoting violence, discrimination, or hatred based on race, ethnicity, religion, gender, etc.
• Network Abuse: Port scanning, DDoS attacks, network penetration attempts, or resource abuse
• Mining and Cryptojacking: Unauthorized cryptocurrency mining using our infrastructure
• Proxy and VPN Services: Operating public proxies, TOR exit nodes, or VPN services (except with prior written approval)
• File Sharing: Operating torrent trackers or mass file-sharing services

4.2 Resource Usage

You agree to use server resources responsibly and in accordance with your service plan limits. Excessive resource consumption that affects server performance or other customers may result in account suspension or upgrade requirements.

4.3 Enforcement

Violation of this Acceptable Use Policy may result in immediate service suspension or termination without refund. We reserve the right to investigate suspected violations and cooperate with law enforcement authorities.

5. Billing, Payments, and Fees

5.1 Service Fees

All fees for Services are stated on our website and are subject to change with 30 days notice. Prices are exclusive of applicable taxes, duties, and government-imposed fees unless otherwise stated.

5.2 Billing Cycles

Services are billed on the cycle selected during purchase (monthly, quarterly, annually, etc.). Billing occurs in advance for the upcoming service period. Failure to pay by the due date may result in service suspension or termination.

5.3 Payment Methods

We accept major credit cards, debit cards, PayPal, and other payment methods as displayed during checkout. By providing payment information, you authorize us to charge the applicable fees to your payment method.

5.4 Automatic Renewal

Unless you cancel before the end of your billing cycle, your Services will automatically renew at the then-current rates. You are responsible for ensuring your payment information remains current and valid.

5.5 Late Payments and Suspension

If payment is not received by the due date, your account may be suspended. We may charge late fees and interest on overdue amounts. Services suspended for non-payment may be permanently terminated after 15 days, and all data may be deleted.

5.6 Taxes and Duties

You are responsible for all applicable taxes, including VAT, GST, sales tax, and customs duties. We may collect and remit taxes as required by law. Tax-exempt customers must provide valid exemption certificates.

5.7 Price Changes

We may change pricing for Services with 30 days advance notice. Price changes will take effect at your next renewal. Continued use of Services after a price change constitutes acceptance of the new pricing.

6. Refund and Cancellation Policy

6.1 Money-Back Guarantee (Hosting Services)

New hosting customers may request a full refund within 30 days of initial purchase. This guarantee applies only to hosting services (shared hosting, VPS, dedicated servers) and excludes domain registrations, SSL certificates, setup fees, and add-on services.

6.2 Domain Registration Refunds

Domain registrations are generally non-refundable due to registry fees. However, we may issue refunds for domain registrations within 5 days if the domain has not been used and no DNS changes have been made, minus applicable registry fees.

6.3 SSL Certificate Refunds

SSL certificates are non-refundable once issued. Refund requests must be submitted before certificate issuance.

6.4 Cancellation Process

You may cancel Services at any time through your account dashboard or by contacting support at support@globalhostia.com. Cancellations take effect at the end of the current billing cycle. No partial refunds are provided for unused portions of the billing period.

6.5 Termination by GlobalHostia

We reserve the right to terminate Services for violations of these Terms, non-payment, or any legitimate business reason with appropriate notice. Terminations for Terms violations may occur without refund.

6.6 Data Retention After Cancellation

Upon cancellation or termination, your data will be retained for 15 days. After this period, all data, files, databases, emails, and backups will be permanently deleted and cannot be recovered. You are solely responsible for backing up your data before cancellation.

7. Service Level Agreement (SLA) and Uptime

7.1 Uptime Guarantee

We strive to maintain 99.9% network uptime for our hosting services (excluding scheduled maintenance). Uptime is measured monthly and excludes planned maintenance windows announced at least 24 hours in advance.

7.2 SLA Credits

If uptime falls below 99.9% in any given month (excluding scheduled maintenance), you may be eligible for service credits:

• 99.0% - 99.9% uptime: 5% account credit
• 98.0% - 99.0% uptime: 10% account credit
• Below 98.0% uptime: 25% account credit

7.3 Credit Requests

SLA credits must be requested within 7 days of the end of the affected billing period. Credits are issued as account balance and cannot be redeemed for cash.

7.4 Exclusions

The SLA does not apply to downtime caused by: scheduled maintenance, issues with your website or applications, third-party services or APIs, force majeure events, DDoS attacks, your violations of these Terms, or factors outside our reasonable control.

8. Data Backup and Recovery

8.1 Your Responsibility

You are solely responsible for maintaining backups of your data, files, databases, and configurations. While we may provide backup services as a courtesy or as part of certain service plans, these backups are NOT guaranteed and should not be relied upon as your primary backup solution.

8.2 Backup Services

If backup services are included in your plan, they are provided on a best-effort basis. We do not guarantee the completeness, accuracy, or availability of backups. Backup retention periods vary by service plan.

8.3 Data Recovery

Data recovery from our backups may incur additional fees and is subject to availability. We do not guarantee successful data recovery in all cases.

8.4 No Liability for Data Loss

GlobalHostia is not liable for any data loss, corruption, or unavailability, regardless of cause. You acknowledge the risk of data loss and agree to maintain independent backups of all critical data.

9. Intellectual Property Rights

9.1 Your Content

You retain all intellectual property rights to content you upload, store, or transmit through our Services. You grant GlobalHostia a limited license to host, store, transmit, and display your content solely for the purpose of providing the Services.

9.2 GlobalHostia's Property

All content, features, functionality, software, designs, logos, and trademarks on our website and in our Services are owned by GlobalHostia or our licensors and are protected by copyright, trademark, and other intellectual property laws.

9.3 Copyright Infringement

We respect intellectual property rights and comply with the Digital Millennium Copyright Act (DMCA) and similar international laws. If you believe content hosted on our Services infringes your copyright, please send a DMCA notice to support@globalhostia.com with:

• Identification of the copyrighted work
• Location of the infringing material (URL)
• Your contact information
• A statement of good faith belief that use is unauthorized
• A statement under penalty of perjury that information is accurate
• Physical or electronic signature of copyright owner or authorized agent

9.4 Repeat Infringers

We maintain a policy of terminating accounts of repeat copyright infringers in appropriate circumstances.

10. Domain Registration Specific Terms

10.1 ICANN Compliance

Domain registrations are subject to ICANN policies and the policies of the respective registry operators. By registering a domain, you agree to comply with all applicable registration agreements, including the Registrant Rights and Responsibilities document.

10.2 Domain Ownership and Transfer

You are the legal owner of domains registered under your account. Domain transfers are subject to registry policies and may require authorization codes (EPP codes). Transfer fees may apply.

10.3 WHOIS Information

You must provide accurate WHOIS information for all domain registrations. False or misleading WHOIS information is grounds for domain cancellation. WHOIS privacy/protection services are available for purchase on eligible TLDs.

10.4 Domain Renewal and Expiration

You are responsible for renewing domains before expiration. We will send renewal notices, but delivery is not guaranteed. Expired domains enter a grace period (typically 30 days), followed by a redemption period (if applicable) during which additional fees apply. After redemption, domains are deleted and may become available for public registration.

10.5 Domain Disputes

Domain disputes are governed by ICANN's Uniform Domain-Name Dispute-Resolution Policy (UDRP) and other applicable policies. We will comply with final decisions from dispute resolution proceedings.

11. Security and Data Protection

11.1 Security Measures

We implement industry-standard security measures to protect our infrastructure and customer data. However, no system is completely secure. You acknowledge that you use our Services at your own risk.

11.2 Your Security Responsibilities

You are responsible for securing your applications, scripts, databases, and files. This includes:

• Keeping software, CMS platforms, and plugins updated
• Using secure passwords and authentication methods
• Implementing appropriate access controls
• Regularly scanning for malware and vulnerabilities
• Promptly addressing security issues

11.3 Malware and Compromised Accounts

If your account is compromised or infected with malware, we reserve the right to suspend the account immediately to protect our infrastructure and other customers. You will be notified and given an opportunity to clean and secure your account before restoration.

11.4 Data Protection Compliance

Our data protection practices are detailed in our Privacy Policy. We comply with GDPR, UAE Data Protection Law, PDPL (Saudi Arabia), and other applicable data protection regulations.

12. Technical Support

12.1 Support Scope

We provide technical support for our Services, including server configuration, control panel issues, and service-related problems. Support does not include:

• Custom application development or debugging
• Third-party software installation or configuration (except for basic setup)
• Website design or content creation
• SEO, marketing, or business consulting
• Training on general software usage

12.2 Support Channels

Support is available via:

• Email: support@globalhostia.com
• Support Ticket System (via client area)
• Live Chat (during business hours)
• Knowledge Base and Documentation

12.3 Response Times

We strive to respond to support requests within:

• Critical Issues: 1-2 hours
• High Priority: 4-6 hours
• Normal Priority: 12-24 hours
• Low Priority: 24-48 hours

Response times are targets, not guarantees, and may vary based on ticket volume and complexity.

13. Limitation of Liability

13.1 Disclaimer of Warranties

SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED OR ERROR-FREE OPERATION.

13.2 Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, GLOBALHOSTIA SHALL NOT BE LIABLE FOR:

• ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES
• SERVICE INTERRUPTIONS OR DATA LOSS
• UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA
• THIRD-PARTY ACTIONS OR CONTENT

13.3 Maximum Liability

Our total liability for any claims arising out of or relating to these Terms or the Services shall not exceed the amount you paid to GlobalHostia in the 12 months preceding the claim, or $100 USD, whichever is greater.

13.4 Jurisdictional Variations

Some jurisdictions do not allow limitations on implied warranties or limitation of liability for incidental or consequential damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

14. Indemnification

You agree to indemnify, defend, and hold harmless GlobalHostia, its affiliates, officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your use or misuse of the Services
• Your violation of these Terms or any applicable law or regulation
• Your violation of any third-party rights, including intellectual property rights
• Content you upload, store, or transmit through the Services
• Unauthorized use of your account resulting from your failure to maintain account security

15. Force Majeure

GlobalHostia shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to: acts of God, natural disasters, war, terrorism, riots, embargoes, labor disputes, government actions, failure of third-party services or infrastructure, telecommunications failures, power outages, or cyber attacks.

16. Dispute Resolution and Governing Law

16.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where GlobalHostia is registered, without regard to conflict of law principles.

16.2 Dispute Resolution

In the event of any dispute arising out of or relating to these Terms or the Services, the parties agree to first attempt to resolve the dispute through good faith negotiation. If the dispute cannot be resolved through negotiation within 30 days, it shall be submitted to mediation before resorting to litigation or arbitration.

16.3 Jurisdiction

Subject to applicable consumer protection laws, you agree that any legal action or proceeding shall be brought exclusively in the courts located in GlobalHostia's jurisdiction of registration, and you consent to the personal jurisdiction of such courts.

16.4 Consumer Rights

Nothing in these Terms shall limit any statutory rights you may have as a consumer under applicable law that cannot be waived by contract, including rights under consumer protection laws in the EU, UK, UAE, Saudi Arabia, India, or other jurisdictions.

17. Modifications to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via:

• Email notification to your registered email address
• Prominent notice on our website
• In-account notifications

Changes will be effective 30 days after notification for material changes, or immediately for minor changes. Your continued use of the Services after the effective date constitutes acceptance of the modified Terms.

If you do not agree to the modified Terms, you may cancel your Services in accordance with Section 6 (Refund and Cancellation Policy).

18. Assignment and Transfer

You may not assign, transfer, or sublicense your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms without your consent in connection with a merger, acquisition, corporate reorganization, or sale of assets.

19. Severability and Waiver

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties' intent.

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to in writing.

20. Entire Agreement

These Terms, together with our Privacy Policy, Acceptable Use Policy, and any other policies referenced herein, constitute the entire agreement between you and GlobalHostia regarding the Services and supersede all prior agreements, understandings, and communications, whether written or oral.

21. Contact Information

For questions, concerns, or notices regarding these Terms, please contact us:

All legal notices must be sent via email to legal@globalhostia.com and are deemed received when acknowledged by our legal department.