---
title: "RDP won’t connect? Quick fixes | GlobalHostia"
url: "https://globalhostia.com/help/rdp-wont-connect"
description: "If Remote Desktop cannot reach your server or your password is refused, go through these quick checks before you open a ticket."
source: "GlobalHostia; prices are synced from the billing system and exclude any taxes shown at checkout"
---

Watch how

# RDP won’t connect? Quick fixes

If Remote Desktop cannot reach your server or your password is refused, go through these quick checks before you open a ticket.

- Your computer and account portal
- 0:56 video
- English · العربية

Spoken in English, with captions in English and Arabic. The steps are also written out below.

## Steps (transcript)

1.

Just ordered? A new server can need up to 10 minutes after the welcome email before it accepts connections.

2.

Check the IP address and the user name Administrator letter by letter. Paste the password, or check Caps Lock if you type it.

3.

Office, hotel and public Wi-Fi often block Remote Desktop (port 3389). Try your phone’s hotspot to check.

4.

In your account, open the server and click Reboot. Open console shows the server’s screen even when RDP does not connect.

5.

Still stuck? Open a ticket with the server’s IP address and the exact error message. Never send your password.

[Open your services](https://globalhostia.com/account/services)

الخطوات بالعربية

### لا يمكنك الاتصال عبر RDP؟ حلول سريعة

إذا تعذّر على Remote Desktop الوصول إلى خادمك أو رُفضت كلمة المرور، فراجع هذه الفحوص السريعة قبل فتح تذكرة دعم.

1.

طلبت الخادم للتو؟ قد يحتاج الخادم الجديد حتى 10 دقائق بعد رسالة الترحيب قبل أن يقبل الاتصالات.

2.

تحقق من عنوان IP واسم المستخدم Administrator حرفاً بحرف. الصق كلمة المرور، أو تأكد من مفتاح Caps Lock إذا كتبتها.

3.

كثيراً ما تحظر شبكات Wi-Fi في المكاتب والفنادق والأماكن العامة Remote Desktop (المنفذ 3389). جرّب نقطة اتصال هاتفك للتأكد.

4.

في حسابك افتح الخادم واضغط «إعادة التشغيل». ويعرض «فتح وحدة التحكم» شاشة الخادم حتى عندما لا يتصل RDP.

5.

ما زالت المشكلة قائمة؟ افتح تذكرة دعم مع عنوان IP للخادم ونص رسالة الخطأ كما هو. لا ترسل كلمة المرور أبداً.

## Related

- [Find your RDP login details](https://globalhostia.com/help/find-rdp-login-details)
- [Open a support ticket](https://globalhostia.com/help/open-a-support-ticket)
- [System status](https://globalhostia.com/status-page)

## Still stuck?

Our engineers answer around the clock. Tell us what you see and which domain or service it is about.

[Open a ticket](https://my.globalhostia.com/submitticket.php)[WhatsApp us](https://wa.me/971507341578?text=Hi%2C%20I%20need%20help%20with%3A%20RDP%20won%E2%80%99t%20connect%3F%20Quick%20fixes)

## More how-tos

-  [0:41 RDP & servers**Find your RDP login details**Find your server’s IP address, user name and password in your account and in the welcome email, and copy them exactly.](https://globalhostia.com/help/find-rdp-login-details)
-  [0:47 RDP & servers**Connect to your Windows RDP from a Windows PC**Use Remote Desktop Connection, built into Windows, to sign in to your server with its IP address and the Administrator account.](https://globalhostia.com/help/connect-rdp-windows)
-  [0:50 RDP & servers**Connect to your Windows RDP from a Mac**Install Microsoft’s free Windows App (formerly Microsoft Remote Desktop) from the Mac App Store, add your server and connect.](https://globalhostia.com/help/connect-rdp-mac)

[All how-to videos](https://globalhostia.com/help-center#watch-how)